Ordering Information

How Do I Place An Order?We want you to feel as secure buying through Citidecor as possible, therefore we offer a few different ways to place an order:Order online! - When you place an order through our website you will find it safe, easy, and fast. You can make changes and review what you have entered nearly every step of the way. Available 24 hours a day.Call us! - Our sales and service team is ready to place your order over the phone. You can reach us at (201) 448-CITI (2484), Mon-Fri 9:30-5:30, Sat and Sun 10-5:30 EST.Mail-In Your Order! For details on how to mail in your order, see below.What Are My Payment Options?Credit Cards - We accept American Express, Discover, MasterCard and Visa. Money Orders - Please print your shopping cart and send it with your payment to:

Be sure to include a daytime phone number and email address (if you have one) so that we, along with the shipping company, can contact you with any questions we might have.Please note: To protect against fraud, any orders paid for with a personal check, money order, or cashiers check will remain on hold for a number of days to allow for the check to clear. Orders placed with credit cards will be processed immediately.Purchase Orders and Net Terms - We will happily accept purchase orders from corporate, educational, non-profit and government organizations pending a credit review by our finance and accounting staff. Purchase orders must be signed, bona fide documents that specify both a shipping and billing address; the preferred shipping method; and all relevant costs, including product prices, shipping and handling, and taxes (if applicable). Requisitions, letters, faxes, or memoranda referencing a purchase order number will not be accepted. To place an order by purchase order we must receive the purchase order by fax or postal mail. Please Fax Purchase Orders To: (707) 299-6747. Some additional terms and conditions include:

Full Terms and ConditionsWe cannot accept your purchase order unless you agree to these terms. Please feel free call us at (707) 299-6747 with any questions. Please contact Customer Support if you have a preferred payment method that you would like added to our payment options. Store Credit - We happily accept Store Credit issued from any Citidecor site. Store credit may only be used from the account to which it was originally. Store Credit cannot be transferred to another person or account. Learn More. Gift Certificates - We accept Citidecor Gift Certificates redeemable at Citidecor or any of Citidecorcom's.Order ConfirmationAfter your order is completed, you will automatically be sent an "Order Confirmation" email to the email address you entered during checkout. This email is your receipt - so don't delete it! We encourage you to review the order and advise us of any spelling or numerical mistakes so that we can quickly make any necessary changes. If you do not receive an "Order Confirmation" email from us within 24 hours of placing your order, you may easily and conveniently print a receipt for the order via My Account. For instructions on how to review your completed order and print a receipt, please see below.Sales TaxOne of the best things about buying through Citidecor is that we do not have to charge sales tax. Citidecor is not responsible for individual states' sales tax reporting laws pertaining to online purchases, so we encourage you to check your state's regulations before you shop.Note to customers shipping to Colorado: Pursuant to Colorado law, the purchaser is required to file a sales or use tax return, and may be required to pay sales or use tax on certain items.Using Promotional CodesWhen you join our email list, you will become eligible for the various discounts and promotions we offer periodically on select items. Should you receive a promotion code from us via email, be sure to enter it during checkout in order to apply the discount that is being offered. Please contact us if you have any questions or need assistance with this feature. (Please note, many promotional codes and coupons are limited to one per purchase. Click here to view our list of excluded brands.)Printing A Receipt:

• Click on the "Print Receipt" link in the Orders section in your online account please note this onle apply to account memebers and not guest checkout.
• If you have more than one order that has shipped, the next page will display a list of these orders for you.